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Digital life using Chat Bots for Enterprise Users - SAP Way

Digital Transformation with Chatbots revolutionizes the workspace and the way users access the applications. Enterprise users are provided with SMART tools for better productivity and ease of doing their day to day work. There are many tools and technologies available for general public and it's the time for Enterprise users to enjoy this for Enterprise Applications.

In this blog, we will explain about how we can use ChatBots in SAP which helps the Field Agents to simplify the work with Chat and Voice commands. This is just a use case and we can adapt this to more enterprise use cases in SAP.


Technology Stack:

  • SAP Fiori for iOS SDK
  • SAP Cloud Platform XSJS runtime
  • SAP Cloud HANA DB
  • SAP Leonardo ML Services for Product Image Classification API.
  • SAP S/4 ERP and GateWay
  • Google Dialog Flow

Plant Maintenance Assistant Bot helps Plant service agents to allocate new service notifications, check the status of the service notifications based on the priority and status.


Bot also supports agents with SAP machine learning capabilities, where an agent is not sure about the part number, he/she can upload the image of the part at the site and check the status of the stock and raise PO in case of stock is not available.

There are various use cases we can build using the same technology stack for various SAP Business Processes.


Interested to know more details or looking to build a POC, contact us at sales@qualityideaslab.com

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